Shipping and Returns

This Shipping and Returns document governs all shoe orders placed through hpfleathershoes.com. The customer must read this document before placing an order. By placing an order, the customer accepts the shipping terms and return terms stated here.

Order Processing

Hongkong Gold Shield Shipping Limited processes orders after payment verification and address confirmation. Orders are prepared for dispatch according to the shipping method selected at checkout. The customer must provide a complete and accurate delivery address. Hongkong Gold Shield Shipping Limited is not responsible for delivery failures caused by incorrect address details, missing apartment numbers, inaccessible delivery locations, or refusal to accept delivery.

Delivery Timeline

Delivery timelines vary by destination, carrier, customs processing, and local postal conditions. Hongkong Gold Shield Shipping Limited does not guarantee a specific delivery date. Tracking information is provided after dispatch when the carrier makes tracking available. The customer must monitor tracking and contact the carrier for delivery updates. Delivery is complete when the carrier records delivery at the address provided by the customer.

Shipping Costs and Duties

Shipping costs are calculated at checkout and must be paid by the customer. Customs duties, import taxes, and clearance fees are the responsibility of the customer. Hongkong Gold Shield Shipping Limited does not reimburse these charges. If a shipment is returned due to unpaid duties or taxes, the customer bears all associated costs.

14-Day No-Reason Refund Policy

The customer may request a return within 14 calendar days from the date of receipt without providing a reason. This is a strict 14-day no-reason refund policy. The 14-day period begins on the date the carrier records delivery. Requests submitted after 14 calendar days are not eligible for a no-reason refund. Items must be unused, unworn, and in original packaging. All original tags, shoe boxes, accessories, and included materials must be returned in the same condition as received. The customer must not tape labels directly onto the shoe box. The shoe box must be protected inside a shipping box.

Return Shipping Costs

The buyer completely bears the return shipping costs. Hongkong Gold Shield Shipping Limited does not provide prepaid return labels. The buyer must pay all shipping charges, insurance costs, and tracking fees for the return. The buyer bears the risk of loss or damage during return transit. Hongkong Gold Shield Shipping Limited recommends a trackable and insured return service. Return shipping costs are not refunded.

Return Process

Step 1: The customer must contact [email protected] within 14 calendar days of receipt. The message must include the order number, item description, and a return request.

Step 2: Hongkong Gold Shield Shipping Limited reviews the request and provides return authorization when the request meets the policy requirements. The customer must not send any item before receiving return authorization.

Step 3: The customer must pack the shoes securely in original packaging. The customer must include all original tags, shoe boxes, accessories, and included materials.

Step 4: The customer must ship the package to the return destination. The recipient must be Hongkong Gold Shield Shipping Limited, the contact phone is +852 6049 6196, and the specific return address is 807A 8/F TWO HARBOURFRONT 22 TAKFUNG STREET HUNGHOME KL.

Step 5: The customer must send the tracking number to [email protected] after dispatch. The customer must retain proof of shipment until the refund is complete.

Step 6: Hongkong Gold Shield Shipping Limited inspects the returned item after delivery. The inspection confirms whether the item meets the return conditions.

Step 7: If the return is approved, Hongkong Gold Shield Shipping Limited initiates the refund to the original payment method. If the return is refused, Hongkong Gold Shield Shipping Limited contacts the customer with the inspection result.

Refund Timing

Refund arrival time is at least 14 days from the date Hongkong Gold Shield Shipping Limited approves the return. The refund may take longer depending on the payment provider, banking network, or local financial processing requirements. PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. The customer must contact the payment provider for additional processing details after Hongkong Gold Shield Shipping Limited initiates the refund. Original shipping charges are not refunded.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service. The customer must contact [email protected] or +852 6049 6196 within exactly 7 days of receipt. The claim must include the order number, a description of the damage or defect, and clear photographs of the item and packaging. The customer must not return the damaged or defective item before receiving return authorization. If the claim is approved, Hongkong Gold Shield Shipping Limited provides return instructions. The buyer completely bears the return shipping costs for damaged or defective item returns.

Non-Returnable and Refused Returns

Items that are used, worn, altered, washed, damaged by misuse, missing original packaging, or missing components are not eligible for return. Items returned without return authorization are refused. Items returned after the 14-day return period are refused. Items that fail inspection are refused. Hongkong Gold Shield Shipping Limited does not accept returns for items that do not meet the conditions in this document. Refused returns may be sent back to the customer at the customer's expense.

Order Cancellations

The customer may request cancellation before dispatch. Hongkong Gold Shield Shipping Limited processes cancellation requests after payment verification. If the order has already dispatched, the customer must follow the return process. Cancellation does not apply to items that have entered the shipping process.

Contact Information

For shipping and return questions, contact Hongkong Gold Shield Shipping Limited at [email protected] or +852 6049 6196. The business address is 807A 8/F TWO HARBOURFRONT 22 TAKFUNG STREET HUNGHOME KL. The website is hpfleathershoes.com.